To ensure that we can make the most of our time together and to help protect the integrity of my business, I have updated my terms and conditions, which will take effect immediately.
These changes aim to create a smoother and more efficient experience for everyone, especially during this bustling season.
Below are the key points I want to share with you:
Bookings: You will receive a confirmation email upon booking, with reminders sent out 7 days prior and again 48 hours before your appointment.
Should you need to cancel or reschedule, please provide at least 48 hours notice. This allows me to reach out to those on my waitlist to fill your slot. If your appointment cannot be filled within that time frame, a 50% fee will apply. However, if I can fill it, you will not incur any charges.
No-Show Policy: If you do not show up for your appointment, the full fee will be charged and invoiced via email, with payment expected within 48 hours. Please be aware that if you do not show up to 3 consecutive appointments or change three consecutive appointments, I have the right to refuse to look after you at Pennyfeathers.
Payment Method: I gladly accept cash or bank transfers for payments. While I do have a card machine, using cash or bank transfer helps me keep my fees low, allowing me to offer you the best experience possible.
Arrival Time: Please allow enough time for parking, as mornings can be quite busy at Lido de France. Arriving late may require me to shorten your appointment, which I want to avoid to give you the full experience you deserve. We have two levels of parking on site so there is plenty of space. If you are more than 15 minutes late for your appointment. I have the right to refuse the entire appointment and still charge you. I run an exceptionally busy column and will not run late because of your poor timekeeping. Allow enough time to visit me and save her the expert time you will receive from me.
There is also a pay Per hour car park towards the entrance of the main hotel. Please feel free to use this if you are nervous with parking or if the two floors of free parking is full.
Injectables/aesthetic facial treatments: If you have had any injectables or aesthetic facial treatments before your facial appointment with me, you must leave 14 four days to allow the product used to settle into the skin. Not only would it be unprofessional of me to treat you before this I am not insured. You must follow the guidelines from your chosen aesthetic practitioner when having these treatments. This is the same for any laser sessions you may have had on the chest, neck and face. Wonderfully our world do inter Link, but both parties must be responsible for their work. Therefore, I insist a 14 day period is left between anything from an injector, laser therapist or aesthetic practitioner.
Health Precautions: As we enter the winter bug season, I kindly ask that you only attend if you are feeling well. As someone who is immunocompromised, it’s important for me to maintain a healthy environment for us both. If you aren’t well enough to work your aren’t well enough to visit me.
Gift Vouchers: I no longer offer gift vouchers, I removed these from Of in 2018, but you can still add credit to a client’s account to surprise your loved ones!
Communication: Please direct all correspondence to me via email at penny@penny-feathers.co.uk (mailto:penny@penny-feathers.co.uk).
This will help both myself and my beauty VA, Sophie, to assist you more efficiently. I’m available via email from 8 AM to 6 PM, Monday through Thursday.
For updates on cancellations and promotions, I still maintain a WhatsApp group, and I will include the link below for those who wish to join.